INITIAL PLANNING SESSION


A 2 day planning workshop, where we help you set out your plan  for the next 1, 3 and 12 months.


This planning session will cover many topics including;

  • Objective Setting
  • Delivering Value Outcomes 
  • Service Management Strategy
  • Service Desk evaluation
  • Training needs
  • Business Relationship Management
YOUR iTSM COACH



How do you move from SLA focussed to Value Outcome focussed?


We help IT departments move up the Value Model, we'll show you how to understanding where you are and the reality of your relationship with your business.

And then we'll help you, in simple steps, with a plan designed around your experience, capabilities and resource, deliver business outcomes which will make your IT dept a valued part of your business.

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ON-DEMAND support and advice



Sometime you have an issue that needs resolving now.

Who does Service Delivery turn to when they're supposed to be the final port of call?

You can call or email your Mentor (they'll always get back to you within 24 hours or less) and ask their advice.


Service In a Box is a rather unique and simple monthly programme for organisations who are looking to expand the value from its Service Delivery, without the investment of a full time Service Delivery Director.   


Everything we do has one objective.  

To help your IT team delivery Business Value

REGULAR on-site delivery


Monthly conference calls and workshops where we will help keep you on plan, including;


Advise on how to resolve complex business relationship issues.

Help with Business/ Value Level Agreements

feedback on process and policy design.

We can also help fix sticky vendor relationships.

 

service-In-A-BOX​


Service Delivery Management can feel like a lonely journey down a dark tunnel. Let us shine a light (we can be cheesy)

This unique and simple monthly programme for organisations who are looking to expand the value from its Service Delivery, without the investment of a full time Service Delivery Director.   With us you'll work with an experienced and qualified ITSM professional, with an initial planning session, regular workshops and on-demand help when you need it.

All for a low monthly cost (starting at £500)